Writing to the house about this catalog
We keep this catalog of 23 jars and packs across 10 listings so you can see which formula and shade belong to each jar. If an entry here is wrong or a shade code is unclear, you can write to us by email or post to our New York office.
What a letter here does well
- Telling us about a mistake in a listing, a broken link, or an incorrect jar size on a page.
- Asking which shade code or formula belongs to one of the 23 jars in this catalog.
- Checking whether a listing holds the 1935 classic 2.3 oz jar or the 2022 talc-free 1.2 oz jar.
We take no payment, hold no stock, and keep no record of what anyone bought on a retail partner listing. Questions about deliveries, parcels, cancellations, or returns belong entirely to the listing where the jar was purchased. We cannot trace a parcel or issue a refund from here.
Write to [email protected] and it lands on the counter.
Letters reach us by post and notes arrive by email, and a person reads each one and writes back when time allows.
Paper letters
Airspun714 Fifth AvenueNew York, NY 10019The postal address in New York is an office for paper mail, not a beauty counter or a shop. Nobody can try a shade or buy a jar at this address, and parcels sent here have nobody to receive them. Returned jars should never be mailed to this building.